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We are dedicated to delivering extraordinary service to our community. When you move to Smithfield, we would like to meet you and explain our service options. Please come by the utilities office at 350 E. Market Street during normal business hours. At that time we request that you provide:
For More Information Contact Customer Service At (919) 934-2116 Ext. 1105 or Ext.1113
Disclosure of your social security number is voluntary not mandatory. Should you elect not to disclose your number you will need to provide an alternative method of identification satisfactory to the Municipality. Also, because our deposits can be determined by the overall credit rating of a customer, you will be considered a "high-risk," due to our inability to complete the credit check.
As a non-profit utility, the Municipality is charged with the responsibility of prudent management of the municipality's finances. Therefore, we collect a deposit for utility services as a security that all bills will be paid in full by their due date. We realize that most customers pay their bills in full and on time, however we seek to protect the good-paying customers from the detriment of uncollectible accounts by other customers.
In determining the need for a security deposit, the Town of Smithfield employees will give careful consideration to these factors:
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